How to avoid angry prospects leaving your website.

Website AI Bot answers questions quickly and brings in sales.

AI chatbots can significantly increase sales, with businesses reporting an average increase of 67%. This is achieved through improved lead generation, personalized customer interactions, and faster transaction speeds. 

Chatbots also help qualify leads, free up sales teams for higher-value tasks, and potentially increase average order value through upselling and cross-selling. 

Check your session logs and you'll find that session times on websites average between 2 and 4 minutes, and in that time you need to be able to convince the casual browser to take the next step in their customer journey.

But it's not easy to write that perfect landing page copy.

How do you get them to move down into your sales funnel?

The answer is that it's almost impossible, and so what we need to do is to start engaging the customer with one of the increasingly agile bots. Live agents get the conversation started, before the potential customer leaves the site.

For a client that I'm working with I've been solving this problem by implementing an AI chat bot...and this was my research finding. [credit of course to ChatGPT].

TL:DR

• Tidio stands out for value and simplicity — a great choice for Shopify or WordPress users.
• Intercom is best for product-led growth companies needing advanced onboarding and lifecycle comms.
• Zendesk is a full-service solution better suited to support-heavy environments.
• LiveChat is ideal if your team is chat-first and you want to bolt on bots via a partner platform.

Tidio Implementation

I've been able to configure this myself within a couple of hours. Tidio is a powerful customer service platform that combines live chat, AI-powered chatbots, and multichannel communication in one intuitive interface. Designed for small and medium-sized businesses, Tidio helps streamline customer support, automate responses, and increase engagement.

🔧 Use Case

Tidio is ideal for e-commerce stores, service-based businesses, and digital startups looking to:

• Offer real-time support to website visitors.
• Automate responses to FAQs and lead generation.
• Manage customer conversations from multiple platforms in one place (e.g. website, Messenger, Instagram, and email).

⭐ Key Features

• Live Chat: Engage visitors instantly with real-time messaging. You can see who's on your site and reach out proactively.
• AI Chatbots: Automate responses to common questions, collect leads, and qualify users 24/7 without human intervention.
• Multichannel Inbox: Manage messages from your website, email, Instagram, Facebook Messenger, and WhatsApp all in one dashboard.
• Visitor Tracking: Monitor user behaviour on your site and trigger automated messages based on actions.
• Custom Chat Widgets: Match the chat widget to your brand with custom colours, avatars, and language settings.
• Integrations: Works with platforms like Shopify, WordPress, Wix, and CRMs like HubSpot and Mailchimp.

⚙️Set is Easy

The hub guides the user through set up.

Data Sources is the key one...and just by adding the URL for content the bot will become an expert, and able to answer questions in an intelligent way.

The playground allows the user to try out different branding options and templates.

🚀Integration

This is really very simple, with an embed or custom integrations if you have an e-commerce store on Shopify for example.

✅ Benefits

So why would you want to have an AI chat bot...instead of just a 'contact us' form:

• Boost Conversions: Instant responses help reduce cart abandonment and increase sales.
• Improve Customer Experience: Quick support improves trust and satisfaction.
• Save Time with Automation: AI chatbots handle repetitive queries, freeing your team for complex tasks.
• Affordable and Scalable: Suitable for small teams with pricing that scales as you grow.
• Easy to Set Up: No coding skills required — most users are up and running within minutes.

Summary

If someone visits your site, and there is no one to answer, then it is the equivalent of a customer walking into your shop which has no assistant, or reception with no receptionist.

And this is now easy to fix.

In the case of Tidio, it's free for the plan when you use up to 50 interactions, which will get you started. It is also really easy to implement. I'd encourage you to give this a trial. Link below.

p.s. I am only an affiliate because I am using this product for my clients.